where do I find more details about the items you sell
Under 'collection' we show items that have been handcrafted by me. You can click on each item to get more information (used materials, dimensions, price).
do you accept payment by credit card
All payments are made by wire transfer into our bank account. Payment by credit card is not possible.
when is payment due
Goods are prepaid (total amount) at the time of ordering: your order will be considered confirmed upon receipt of your payment.
I am looking for something special - do you accept custom orders
We would be thrilled to make you something special. Get in touch to explain your ideas and we'll see how we can collaborate.
how do I get in touch with you
You can send an email to info@incottonwool.be or you can fill out the form that you find on our 'contact' page.
do you ship to other counties
We ship to all EU countries. Shipping costs are to be found here.
For shipments outside the EU, please contact us and we will see what the possibilities are.
how long will it take to receive my order (within the EU)
Most of our items are made to order and will be sent within a period that we mutually agree.
Some items may be kept in low quantities ; this will be indicated in the description. If the item is available, please allow us two to three working days to wrap your package and send it off (usually this will be quite quick).
We will provide you with a track & trace code so you can follow your package.
do you accept returns
Please go to our 'policy' page for more information.
can you provide more information on the fibres you use
We are pleased to share more information on the fibres we use:
The cord we use for our macrame items is made entirely from 100% recycled cotton.
This yarn complies with the stringent requirements of STANDARD 100 OEKOTEX, which guarantees that it is free of substances that can damage health & the environment.
The yarn we use for our accessories is a fine and soft yarn made from 100% pure baby alpaca wool. The fibres come from Peru and are sustainably processed there in a spinning mill.